Summary
Mike Razo is a seasoned technical account leader and former operations engineer with 16 years of experience translating complex data and engineering systems into measurable business outcomes. Currently Director of Technical Account Management at Snowplow after leading similar efforts at Plotly, he combines hands-on technical fluency (MIT EECS background and early embedded/VLSI work) with a strong track record in transportation analytics, revenue optimization, and enterprise data unification. Mike excels at working directly with customers and field teams to balance business constraints, ML-enabled architectures, and fast production rollouts that drive ROI. His career spans research-grade modeling of travel behavior to pragmatic delivery of data platforms, giving him a rare ability to bridge academic rigor and product-focused execution. Based in Cambridge, MA, he brings a pragmatic curiosity—evident from salvaging prototype hardware at Hitachi to designing stress tests and analytics pipelines—that helps teams turn brittle experiments into reliable systems.
16 years of coding experience
13 years of employment as a software developer
S.B. Electrical Engineering and Computer Science, S.B. Electrical Engineering and Computer Science at Massachusetts Institute of Technology
M.S. Civil Engineering - Transportation, M.S. Civil Engineering - Transportation at University of Massachusetts Amherst