Mike Richardson
Retired at Outer Hebrides
Ely, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMike Richardson is a seasoned customer success and support leader with 11+ years in B2B SaaS, currently directing Customer Success Engineering for EMEA at Pantheon Platform after a decade of progressive roles there. He builds and scales culturally diverse, remote teams, aligning technical support operations with business objectives to improve retention and drive growth. Known for blending emotional intelligence with strategic thinking, he mentors managers into high-performing leaders and champions a positive, innovation-focused culture. Mike’s roots as a Drupal consultant and long history of technical and product roles give him unusual hands-on credibility when translating engineering trade-offs into customer outcomes. Based in Ely, England, he combines enterprise experience with entrepreneurial instincts from founding Slashzero, making him equally comfortable with process at scale and pragmatic problem-solving.
11 years of coding experience
33 years of employment as a software developer
Shrubbery School, Cambridge
Github Skills (7)
pantheon10
documentation10
wordpress-plugin5
wordpress4
drupal3
database2
nativephp2
Programming languages (3)
Github contributions (5)
slashzero/pantheon-backup-to-s3
Nov 2016 - Nov 2016
Contributions:3 pushes, 1 branch in 1 day
pantheon-systems/documentation
Jan 2015 - Jun 2019
Pantheon Docs
Contributions:55 commits, 43 PRs, 8 pushes in 4 years 6 months
docsthursdaypantheongift-of-open-source
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