Mike Ross
Customer Escalation Director
Seattle, Washington, United Kingdom
Summary
👤
Senior🎓
Top SchoolMike Ross is an experienced Customer Escalation Director with 14+ years in cloud and enterprise support, now leading C-level incident resolution and mitigation at Oracle from Seattle. He combines deep technical grounding in Oracle Database and enterprise software with hands-on contributions to prominent open-source projects like the OCI CLI and Python SDK, where he added storage, networking and database APIs and helped automate releases. Known for translating complex technical issues into clear executive-level action plans, he builds cross-functional alignment between engineering, customer success and sales to protect revenue and deliver timely resolutions. His career progressed from frontline AIX and database support to global escalation and development-facing roles, giving him rare visibility across support, development and product teams. Colleagues value his pragmatic focus on root cause work that turns incidents into product improvements and measurable customer-satisfaction gains. Outside day-to-day leadership, he still writes backend code and DevOps tooling, which keeps his technical skills current while managing large-scale escalations.
14 years of coding experience
28 years of employment as a software developer
Bsc Computer Science, Computer Science, 2:1, Bsc Computer Science, Computer Science, 2:1 at University of South Wales
Github Skills (14)
release-management10
sdk10
python10
documentation10
cli10
networking9
object-storage9
docker8
build-automation8
dockers8
cryptography8
githubaction-workflow7
oracle-cloud-infrastructure7
github-ci7
Programming languages (8)
Github contributions (5)
oracle/oci-cli
Jun 2017 - Sep 2020
Command Line Interface for Oracle Cloud Infrastructure
Role in this project:
Back-end Developer
Back-end DeveloperContributions:17 releases, 149 commits, 51 PRs in 3 years 2 months
Contributions summary:Mike's commits primarily involve the modification and enhancement of the Oracle Cloud Infrastructure (OCI) command-line interface (CLI) for the Big Data Service (BDS). Their work includes adding support for various functionalities, such as working with the object storage, and working with networking resources. These changes include creating new command-line options, fixing various bugs, and improving documentation for usability and functionality. The user also introduced new APIs for working with the database service
bare-metalcloud-infrastructureoracle-databaseoracle-cloud-infrastructurecommand-line-interface
oracle/oci-python-sdk
Mar 2017 - Jul 2018
Oracle Cloud Infrastructure SDK for Python
Role in this project:Back-end Developer & DevOps Engineer
Back-end Developer & DevOps EngineerContributions:8 releases, 34 commits, 21 PRs in 1 year 4 months
Contributions summary:Mike's commits primarily focused on releasing new versions of the Python SDK, specifically version 1.1.2 and subsequent releases up to 1.4.3. These releases included code changes across various modules, demonstrating a broad impact on the SDK. The commits encompassed changes in multiple files. The updates included various fixes and improvements, showing active maintenance and enhancements of the project's core functionality. The user demonstrated devops skill as they also took part in the automated release of the project with some additional tooling used.
pythoncloud-infrastructureoracle-cloud-infrastructureinfrastructureoracle-cloud
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