Mike Skelton
Principal Customer Success Executive at ServiceNow
Cincinnati, Ohio, United States
Summary
👤
Senior🎓
Top SchoolMike Skelton is a Principal Customer Success Executive with 28+ years of experience helping CIOs and business leaders align strategy, platforms, and operating models to drive measurable enterprise outcomes. He combines deep infrastructure and architecture roots with executive-level transformation experience across healthcare, higher education, and global enterprises, and now focuses on maximizing long-term value from ServiceNow across ITSM, SecOps, GRC, HRSD, and CSM. Known for translating executive priorities into executable roadmaps, he emphasizes governance, adoption, and the data foundations required for responsible GenAI and agentic AI adoption. Clients rely on his practitioner’s mindset and bias for outcomes to navigate large-scale change, reduce risk, and scale operations without friction. Based in Cincinnati, he pairs hands-on technical credibility—built over decades in networking, cloud, and security—with a track record of long-term trusted partnerships that extend beyond go-live.
9 years of coding experience
20 years of employment as a software developer
Electrical Engineering, Electrical Engineering at University of KentuckyBSBA Business Administration, BSBA Business Administration at Indiana Wesleyan UniversityComputer Engineering, Computer Engineering at University of Dayton
Github Skills (2)
backend2
mongodb1
Programming languages (1)
Github contributions (5)
mskelton19/mskelton19.github.io
Jul 2017 - Dec 2017
Contributions:2 PRs, 36 pushes, 2 branches in 5 months
mskelton19/updatedPortfolio
Oct 2017 - Oct 2018
Contributions:2 PRs, 19 pushes, 3 branches in 1 year
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