Summary
Mike W is a Product Operations Manager with 11 years of cross-functional experience and more than 7 years focused on product operations and digital adoption within insurance SaaS. Based in Manhattan, Illinois, he is the go-to systems SME at Applied Systems, driving roadmap planning, tooling administration (Planbox, Jira, Confluence, Power BI, Pendo) and voice-of-customer programs that turn customer input into prioritized product decisions. Known for standardizing and automating processes, he blends project management, change management, and hands-on training to reduce manual work and improve delivery velocity across a dozen+ applications. Mike’s background in technical writing and higher-education operations gives him a rare combination of documentation craft, data visualization, and stakeholder orchestration skills that make him effective at both strategy and execution. Colleagues note he’ll “do anything necessary” — a testament to his adaptability and willingness to tackle gaps wherever they appear.
11 years of coding experience
Associate of Arts - AA, Associate of Arts - AA at South Suburban College