Mike Waggoner
Senior Principal Customer Success Manager at Zendesk
Cincinnati Metropolitan Area United States
Summary
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Senior🎓
Top SchoolMike Waggoner is a Senior Principal Customer Success Manager with 14 years of experience helping cloud and SaaS customers extract measurable value and scale operations. Based in the Cincinnati area, he combines go-to-market strategy, product development, and managed services expertise to align product roadmaps with customer outcomes. At Zendesk he focuses on driving renewals, cloud integrations, and operational improvements while championing customer advocacy across cross-functional teams. Known for clear communication and pragmatic problem-solving, he often brokers solutions that balance company objectives with customer delight. Mike’s background in call center operations, VoIP, CRM, and vendor management gives him a rare operational lens that informs strategic customer success work. Colleagues describe him as a good-spirited leader who consistently turns complex requirements into practical, repeatable processes.
14 years of coding experience
13 years of employment as a software developer
Bachelor of Science Business Administration and Management, Bachelor of Science Business Administration and Management at College of MarinBS Business, BS Business at College of Mount Saint JosephAssociates of Arts Business Management, Associates of Arts Business Management at Cincinnati State Technical and Community CollegeWalnut Hills High School
Stackoverflow
2,809reputation
229kreached
28answers
1question
apache
top-5%
linux
top-5%
json
top-5%
jekyll
top-5%
Github Skills (74)
shell10
cli10
linux9
python9
cli-app9
docker9
php9
jekyll9
apache9
json9
rails9
zsh9
macos9
wordpress8
oh-my-zsh8
Programming languages (12)
Github contributions (5)
here/.dotfiles
Apr 2012 - May 2015
Contributions:91 commits, 6 pushes, 1 branch in 3 years 1 month
swicg/geosocial
Dec 2024 - Jun 2026
Geosocial Taskforce
Contributions:2 PRs, 2 pushes, 1 branch in 1 year 6 months
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