Mike Wong
Senior Customer Engineer at Elastic
Detroit, Michigan, United States
Summary
🤩
Rockstar🎓
Top SchoolMike Wong is a Senior Customer Engineer with nine years of experience helping customers get the most from SaaS and search technologies, currently driving technical success at Elastic after progressing through principal and senior support roles. He blends deep customer-facing expertise, technical support and CRM savvy with a creative background in video editing, motion graphics and voice-over work, giving him an uncommon ability to translate complex technical concepts into engaging content. Based in Detroit, he has led support operations and knowledge programs at fast-growing companies like Swiftype and Wufoo, building processes, training materials, and escalation workflows that scale. Known for a “go-to” mindset, he pairs hands-on troubleshooting with strategic customer advocacy and a flair for storytelling that improves adoption and product experience. Outside of purely technical duties, he leverages audiovisual production skills to craft compelling learning assets and communications that resonate with diverse audiences.
9 years of coding experience
12 years of employment as a software developer
Multimedia Web Development, Multimedia Web Development at Clark Computer Career InstituteDigital Art / Fine Art, Digital Art / Fine Art at Stetson UniversityAdvanced Social Media, Advanced Social Media at University of San Francisco
Github Skills (22)
search-engine10
swiftype10
java10
wordpress9
wordpress-plugin9
rest9
restful9
elastic9
elasticsearch9
vector8
ai7
python7
logging7
full-text-search7
openai6
Programming languages (4)
Github contributions (5)
swiftype/swiftype-wordpress
Jan 2017 - Oct 2020
Elastic Site Search (Swiftype) Wordpress Plugin for full-text search
Contributions:2 PRs, 2 branches, 3 comments in 3 years 9 months
full-text-searchswiftypewordpress-pluginwordpresselastic
elastic/elasticsearch-labs
Jan 2025 - Feb 2025
Notebooks & Example Apps for Search & AI Applications with Elasticsearch
Contributions:2 PRs, 1 push, 2 branches in 11 days
aielasticsearchchatgptchatlogelastic
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