Mikko Tuominen
Service Manager at Sokotel Oy
Helsinki Metropolitan Area Finland
Summary
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Rockstar🎓
Top SchoolMikko Tuominen is a service-focused manager with 11 years’ experience in hospitality and travel, currently leading front-desk operations and sales at one of Helsinki’s largest hotels. He combines a Master’s in Service Design with hands-on shift leadership, guest feedback handling, and performance-driven additional sales, regularly coaching teams and onboarding trainees. His background spans reservation systems, multilingual customer service across Finnish, Swedish and English markets, and agile co-development work improving sales processes. Known for reliability, helpfulness and calm under pressure, he has a proven track record of increasing ancillary revenue through motivational leadership and process improvements. An exchange student in Örebro and early frontline roles in ferry and cruise services give him practical regional tourism insight that informs his customer loyalty work.
11 years of coding experience
Master of Hospitality Management, Service Design, Master of Hospitality Management, Service Design at Laurea University of Applied SciencesExchange studies in hospitality management, Hotel and Hospitality Programme, Exchange studies in hospitality management, Hotel and Hospitality Programme at Örebro UniversityThe Finnish Matriculation Examination, General Studies, The Finnish Matriculation Examination, General Studies at Joutsa High schoolBachelor of Hospitality Management, Degree Programme in Hotel and Restaurant Management, Bachelor of Hospitality Management, Degree Programme in Hotel and Restaurant Management at Haaga-Helia University of Applied Sciences
Finnish, English, Swedish, German
Github Skills (23)
sdk-nodejs9
medium9
api8
cross-posting8
sdk8
nodejs7
wordpress-plugin7
oauth7
wordpress6
javascript6
dynamodb5
testing5
hierarchical5
aws4
logger4
Programming languages (4)
Github contributions (5)
mcdances/mcdances.github.io
Jan 2015 - Mar 2015
Contributions:9 pushes, 1 branch in 1 month
Medium/medium-sdk-nodejs
Nov 2015 - Nov 2015
A NodeJS SDK for Medium's OAuth2 API https://medium.com
Contributions:2 commits, 2 PRs, 8 pushes in 8 days
apijavascriptsdknodejsmedium-com
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