Summary
Milad Shaker is a Senior Product Manager with eight years in software and product roles, blending hands-on engineering roots with startup founding experience. He has led cross-functional teams at scale—from optimizing Digikala’s nationwide logistics platforms handling 60k+ daily shipments to reducing call center load and integrating AI chatbots at blu Bank. Comfortable in both operator and builder roles, Milad has launched Logistics-as-a-Service across 300+ centers and designed IVR and FAQ strategies that materially improved customer experience metrics. His background in product design and AI-focused startups informs a pragmatic approach to ML/NLP productization, including recommender systems built from user questionnaires. Currently driving product at SnappShop, he’s pursuing academic work in medical image computing, an unexpected signal of his appetite for technically deep, impact-driven domains. Known for turning messy operational problems into measurable product wins, he thrives at the intersection of AI, UX, and logistics.
9 years of coding experience
6 years of employment as a software developer
Bachelor of Engineering - BE, Industrial Engineering, Bachelor of Engineering - BE, Industrial Engineering at Bu-Ali Sina University
Master's degree, Entrepreneurship/Entrepreneurial Studies, Master's degree, Entrepreneurship/Entrepreneurial Studies at University of Tehran
Persian, English