Summary
Millie Crowther is a customer-focused retail manager with nine years’ experience building high-performing teams and delivering exceptional service across premium hospitality and retail brands. Trained as a musician at the Royal Academy of Music, she applies performance discipline and attention to detail to staff coaching, in-store operations, and customer experience design. She has managed teams of up to 17 staff, overseen recruitment, payroll and KPIs, and run daily operational tasks from stock control to intercompany communications. Currently leading operations at Bird & Blend Tea Co. B Corp, Millie blends commercial accountability with a people-first approach and a track record of improving morale through targeted incentives and 1:1 development. Colleagues know her for turning front-line insights into practical process improvements and for bringing creativity from her musical background into team engagement. Based in London, she thrives in customer-centric environments where operational rigor and empathetic leadership meet.
9 years of coding experience
2 years of employment as a software developer
Bmus hons, Music Performance, General, Bmus hons, Music Performance, General at Royal Academy of Music