Milton Prado
Director, Technical Support at Grafana Labs
San Antonio, Texas Metropolitan Area United States
Summary
🤩
Rockstar🎓
Top SchoolMilton Prado is a customer-obsessed Technical Support leader based in San Antonio with a decade-plus track record scaling global support teams and operations across cloud, observability, and government FedRAMP environments. Currently Director of Technical Support at Grafana Labs after growing its global support organization, he specializes in operational discipline, workforce planning, and process automation that measurably improve SLA performance and NPS. He’s built tools and repeatable processes that cut cycle times and escalations—earlier roles at Rackspace show a consistent pattern of turning high-volume support into predictable, data-driven services. Milton blends hands-on technical empathy with people development, career coaching, and cross-functional collaboration to create empowered teams and fewer firefights. A detail that sets him apart: he has deep experience translating security and compliance requirements into scalable support practices for sensitive government clouds.
4 years of coding experience
14 years of employment as a software developer
Championing Ideas and Influencing Others , Championing Ideas and Influencing Others at Texas McCombs School of BusinessAssociate's degree Information Technology, Associate's degree Information Technology at Lone Star CollegeAssociate's degree Information Technology, Associate's degree Information Technology at Houston Community College
Spanish, English
Github Skills (17)
monitoring10
visualization10
dashboard10
observability10
mysql10
grafana10
visualize10
analytics10
go10
prometheus10
business-intelligence10
composable10
elasticsearch10
data-visualization10
influxdb10
Programming languages (2)
Github contributions (2)
grafana/grafana
Dec 2021 - Jul 2023
The open and composable observability and data visualization platform. Visualize metrics, logs, and traces from multiple sources like Prometheus, Loki, Elasticsearch, InfluxDB, Postgres and many more.
Contributions:1 PR, 1 branch, 1 comment in 1 year 7 months
visualizeobservabilitybusiness-intelligencegrafanaprometheus
streetpea/chiaki-ng
Apr 2024 - Apr 2024
Next-Generation of Chiaki (the open-source remote play client for PlayStation)
Contributions:1 comment in 1 day
decksteam-deckgamingchiakiplaystation
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