Mina Wasfy
Tour Leader at Travco Group
Cairo, Cairo, Egypt
Summary
👤
Senior🎓
Top SchoolMina Wasfy is a seasoned customer service and contact center leader with eight years of frontline and supervisory experience and over a decade involved in call center operations and administration. She has built and scaled help desk and quality assurance functions, driven performance improvements, and coached teams to consistently meet SLAs and boost customer satisfaction. Mina combines hands-on operational strategy—capacity planning, QA program design, and system implementation—with people leadership that fosters high morale and measurable service gains. Currently a Tour Leader in Cairo, she brings cross-industry experience from tech-enabled verification roles to hospitality, giving her a practical edge in customer-facing operations. Unusually for an operations professional, Mina also pursues technical creativity as a 3D artist interested in games and visual effects, reflecting a blend of analytical process skills and visual/technical curiosity. She is seeking opportunities in multinational environments where she can scale operations and continue developing teams and systems.
8 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Commerce - Business Administration / Management Information Systems, Bachelor's degree, Commerce - Business Administration / Management Information Systems at Cairo University
Arabic, English
Stackoverflow
1reputation
0reached
0answers
0questions
Github contributions (5)
Minawasfy/Software-Project
Feb 2018 - Mar 2018
Contributions:67 commits, 65 pushes, 8 branches in 1 month
Minawasfy/Linear-Regression
Nov 2023 - Feb 2024
Contributions:4 pushes, 1 branch in 3 months
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