Miranda Pakozdi
Customer Success Manager at Duoplane
Hayward, California, United States
Summary
👤
Senior🎓
Top SchoolMiranda Pakozdi is a customer-focused CSM with 11 years of cross-functional experience and over five years in SaaS customer success, operations, and consumer marketing. She combines hands-on operations discipline—managing inventory, MRP, and manufacturing teams—with product-centered customer success skills like Zendesk knowledgebase optimization, data-driven performance analysis, and remote training. Miranda has driven influencer and partner programs at scale, overseen large marketing budgets, and built onboarding and documentation systems that reduce support friction. Comfortable translating customer feedback into product improvements, she also mentors teammates and leads trainings to boost adoption and retention. Based in Hayward, CA, she’s pursuing growth into senior CSM leadership where she can scale teams and processes across product, support, and operations.
11 years of coding experience
8 years of employment as a software developer
Associate of Science - AS, Marketing, Associate of Science - AS, Marketing at De Anza CollegeSan José State University5-month immersive software development program covering full-stack web development technologies, 5-month immersive software development program covering full-stack web development technologies at Dev BootcampGithub contributions (5)
supery4n/lolfaker
Jul 2015 - Jul 2015
Contributions:1 commit, 7 pushes, 1 branch in 1 day
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