Summary
Mirza Shahneel is an experienced IT manager with 11 years of hands-on expertise in fraud management, operations engineering, and VoIP product support, currently leading Fraud Management at Robi Axiata. He has a strong track record of directing small technical teams through escalations, UAT and stress testing, and ensuring reliable third-party API integrations for customer value management platforms. Skilled in Linux, MySQL, SIP/VoIP, Python and Unix shell scripting, he focuses on automating operational workflows and debugging complex Java applications to improve uptime and reduce manual effort. Mirza blends technical troubleshooting with stakeholder-facing delivery, translating real-time marketing and campaign needs into operational actions. His background in finance (MBA and BBA) and a postgraduate diploma in IT give him a rare mix of technical depth and commercial insight. Outside work he experiments with Raspberry Pi projects and maintains a curiosity-driven learning habit reflected in his Github bio.
11 years of coding experience
13 years of employment as a software developer
BBA, Finance, 3.24, BBA, Finance, 3.24 at National University | Bangladesh
Post Graduate Diploma in Information Technology, Information Technology, 3.75, Post Graduate Diploma in Information Technology, Information Technology, 3.75 at University of Dhaka
Master of Business Administration - MBA, Finance, 3.60, Master of Business Administration - MBA, Finance, 3.60 at Jagannath University, Dhaka
Bangla, English, Urdu, Hindi