Mitchell Mason
Principal Product Manager at Genesys
San Jose, California, United States
Summary
🤩
Rockstar🎓
Top SchoolMitchell Mason is a Principal Product Manager with a decade of experience shaping conversational AI and customer-facing bots, currently leading voice and digital bot strategy at Genesys. He helped evolve IBM Watson’s conversational services from early Dialog work born at Cognea into self-service offerings on Bluemix, combining product strategy with deep domain expertise in dialog, NLC, QA, and speech technologies. Comfortable at the intersection of engineering, UX, and go-to-market, he excels at turning complex AI capabilities into pragmatic enterprise solutions that drive engagement. His background in customer service and frontline banking informs a user-centered approach to product decisions and a knack for operationalizing scale. Known for thriving under pressure, he brings a blend of technical curiosity and commercial rigor to deliver products that enterprises can adopt and trust.
10 years of coding experience
9 years of employment as a software developer
San José State UniversityBranham High School
Github Skills (38)
watson10
ibm-cloud10
google-assistant10
ibm-watson10
watson-assistant10
watson-conversation9
slack-bot9
comet9
tone-analyzer9
language-translation9
api8
personality-insights8
sap-hana8
archived8
javascript7
Programming languages (4)
Github contributions (5)
mitchmason/MultilingualAssistant
Mar 2021 - Aug 2021
Contributions:2 reviews, 1 PR, 13 pushes in 4 months
mitchmason/conversation-simple
Jun 2016 - Mar 2017
A simple sample application demonstrating the conversation api.
Contributions:11 pushes in 9 months
apireactconversationnodejssample-application
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.