Summary
Mohamed Jebali is an experienced Support Applicatif and Coordination specialist based in Paris with 11 years in IT operations, incident management and application lifecycle governance. He excels at translating complex business needs into clear functional requirements, driving acceptance testing and ensuring secure MEPs across banking and enterprise platforms. At Société Générale he combines hands-on troubleshooting (SQL, AS/400 queries, log analysis) and proactive monitoring with Dynatrace with automation and orchestration via Ansible and VTOM. Known as a reliable pivot between métier, digital and IT teams, he leads cross-functional workshops, coordinates change activities and documents processes in both French and English. His background spans service desk, systems administration and Citrix/AD/Exchange operations, giving him deep empathy for end users while keeping production stable. Colleagues value his methodical root-cause analysis and ability to turn operational pain points into durable process improvements.
10 years of coding experience