Summary
Monica Diaz is a Quality Assurance Analyst in San Francisco with a decade of EdTech-focused technical support and operations experience, now applying that institutional knowledge to QA at Stanford. She has a strong track record at edX and Stanford building test automation, creating beta testing processes, training teams, and turning partner support investigations into prioritized product improvements. Comfortable with SQL, JavaScript, Python snippets, Selenium IDE, and CRM tooling, she bridges educators, researchers, and engineering with clarity and empathy. Monica’s background in linguistics and Chinese studies, plus hands-on work with international partners and third-party LTI integrations, gives her uncommon strength in cross-cultural product troubleshooting and documentation. Outside work she pursues Persian dance and language learning, a detail that reflects her curiosity and long-term commitment to skill-building.
10 years of coding experience
4 years of employment as a software developer
Chinese, Chinese at National Taiwan University
Chinese, Chinese at San Francisco State University
Stanford Technical Leadership Program, Stanford Technical Leadership Program at Mor Associates
Associate of Arts - AA, Liberal Arts, Associate of Arts - AA, Liberal Arts at Allan Hancock College
University of California Santa Cruz
Chinese Studies, Chinese Studies at City College of San Francisco