Mostafa Hegab
Quality Assurance Senior Supervisor at Tabby
Cairo, Cairo, Egypt
Summary
👤
Senior🎓
Top SchoolMostafa Hegab is a process assurance and quality leader with 8 years of experience driving operational governance, compliance and customer experience improvements across telecom and fintech environments. As Head of Process Assurance at Integrated Diagnostics Holdings and formerly a senior QA lead at Tabby and Etisalat Misr, he blends Six Sigma, ISO 9001 and COPC methodologies to design monitoring frameworks, SOPs and audit-ready processes. He has led AI speech analytics and RPA initiatives to automate quality scoring and transform customer care from voice to intelligent chatbots, improving CSAT and reducing manual effort. Known for hands-on coaching and data-driven root-cause analysis, he oversees large QA teams and vendor performance while translating KPI insights into executive-ready risk and improvement reports. Certified in Digital Transformation and Six Sigma, he brings a rare pairing of process rigor and practical tech fluency—also contributing as a NodeJS developer on the side. Based in Cairo, he’s comfortable operating at the intersection of compliance, automation, and customer-facing operations.
8 years of coding experience
7 years of employment as a software developer
Bachelor of Commerce Accounting, Bachelor of Commerce Accounting at Cairo University
Github Skills (13)
arabic10
javascript9
socket8
chat6
socket-io6
nodejs6
cheerio3
gmail3
hateoas2
admin2
api2
mean-stack2
api-documentation1
Programming languages (3)
Github contributions (5)
mostafaHegab/recommendation-system-api
Aug 2020 - Aug 2021
Contributions:39 commits, 4 pushes in 11 months
mostafaHegab/node-chat-app
Sep 2019 - Jun 2022
Chat app using NodeJS & Socket.io
Contributions:3 commits, 1 push in 2 years 9 months
socketsocket-iochat-appchatnodejs
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.