Summary
Muhamed Osama is an IPBB engineer with eight years of hands-on experience in broadband access technologies, currently working at Ericsson after several field and support roles at Telecom Egypt and NOOR Data Network. He holds a BSc in Computer Science & Information Systems and a Bachelor's in Electrical, Electronics and Communications Engineering, and is a Cisco Certified Network Associate, blending theory with practical network deployment and troubleshooting. Muhamed’s background spans ADSL/VDSL/FTTH installations, modem and router configuration, ISP-level support workflows, and escalation processes, giving him end-to-end visibility of customer-facing and backend network issues. Known for clear documentation and cross-team coordination, he routinely drives complex fault resolution from first call through CTS escalation. He brings a pragmatic, service-oriented mindset and a track record of improving customer experience in high-volume retail and field environments.
8 years of coding experience
6 years of employment as a software developer
Bachelor's degree, Electrical, Electronics and Communications Engineering, Bachelor's degree, Electrical, Electronics and Communications Engineering at Mansoura University