Muhammad Faruq
Customer Experience Specialist at CIMB Niaga
Special capital Region of Jakarta, Indonesia
Summary
👤
Senior🎓
Top SchoolMuhammad Faruq is a Customer Experience Specialist with nine years of frontline service and compliance experience, currently overseeing customer protection programs at CIMB Niaga in Jakarta. He combines strong verbal and written communication skills with practical experience in mystery shopping, roleplay review, and regulatory adherence to OJK and BI standards. Previously he supported passenger services and loyalty management at Garuda Indonesia and brought product-focused professionalism as a medical sales representative. His background in English Language and Literature underpins a customer-centered approach and attention to clear documentation. Notably, he also designed and implemented the Dinfio programming language, reflecting a rare blend of service excellence and technical creativity. Colleagues describe him as a fast listener who turns customer insights into efficient, compliant solutions.
8 years of coding experience
Gelar Sarjana, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Gelar Sarjana, ENGLISH LANGUAGE AND LITERATURE/LETTERS at Universitas Sains Al-Qur'an (UNSIQ)
Github Skills (21)
onready10
null-safety9
editor9
electron9
typescript9
flutter-widget9
visual-studio8
vscode8
vscode-extension8
visual-studio-code8
microsoft8
flutter-web7
dart6
flutter6
relational-algebra3
Programming languages (2)
Github contributions (5)
nuruddinsyah/anegen
May 2017 - Jun 2021
Contributions:13 pushes, 1 branch in 4 years 1 month
dinfio/dinfio
Jun 2021 - Jan 2023
Contributions:136 commits, 185 pushes, 2 branches in 1 year 7 months
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