Nadia Ferdous
Operations & Client Support Assistant
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolNadia Ferdous is an operations and client support professional with nine years of experience blending technical depth and customer-facing roles, currently pursuing a Master of Engineering in Information Systems Security at Concordia. CCNA-certified and comfortable troubleshooting complex issues, she has moved between technical support, IT administration, market research, and supervisory roles, demonstrating adaptability across private and academic environments. Her strengths lie in translating technical concepts for non-technical stakeholders and streamlining client interactions to improve service outcomes. Based in Old Toronto, she pairs curiosity and creativity with a personable communication style—she even brings a touch of color and warmth to professional conversations. Notably, her GitHub persona reflects a lighthearted, problem-solving mindset ("Hakuna Matata") that complements her methodical approach to security and operations.
9 years of coding experience
Master of Engineering - MEng Information Systems Security, Master of Engineering - MEng Information Systems Security at Concordia UniversityBachelor's Computer Science and Engineering, Bachelor's Computer Science and Engineering at Metropolitan University Bangladesh
Stackoverflow
341reputation
30kreached
5answers
1question
Github Skills (10)
asynchronous6
appbar6
dart6
firebase6
regex6
gradient6
flutter6
background-service4
null-safety4
flutter-plugin3
Programming languages (2)
Github contributions (5)
zfnadia/grouped-checkbox
Nov 2019 - Jan 2020
A flutter package to easily group checkboxes in different styles in Flutter projects.
Contributions:1 review, 7 commits, 1 PR in 2 months
zfnadia/sslcommerz-flutter-plugin
Aug 2020 - Sep 2020
Contributions:7 commits, 6 pushes in 1 month
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