Summary
Nalin Kumar is an ITSM architect with 8 years of focused experience designing and delivering BMC Remedy and BMC Helix solutions, currently leading architecture efforts at Sony India Software Centre in Bengaluru. He combines deep hands-on skills in ARS, Smart Reporting, Smart IT, DWP and integrations with practical system deployment and solution architecture for enterprise IT service management. His career traces a steady progression from Remedy developer roles at HP and Capgemini to senior technical specialist and architect positions, evidencing both technical depth and delivery ownership. Based in India and pursuing doctoral studies at Charles University, Prague, he brings an uncommon mix of academic curiosity and production-grade engineering. Colleagues know him for simplifying complex ITSM workflows into maintainable, auditable systems that scale across global deployments.
8 years of coding experience
5 years of employment as a software developer
Rajiv Gandhi Proudyogiki Vishwavidyalaya