Natalia Castillo
Senior Engineering Manager at Wealthsimple
Ottawa, Ontario, Canada
Summary
🤩
Rockstar🎓
Top SchoolNatalia Castillo is a senior engineering manager with nearly a decade in tech and a track record of scaling customer-facing teams and products at Shopify and Wealthsimple. She blends hands-on experience with Ruby on Rails and React with disciplined delivery practices, using A/B testing, analytics, and LLM-powered automation to drive measurable improvements in support efficiency and agent outcomes. Natalia has led teams of up to 13 engineers, shipped contact-center tooling used by thousands of agents, and pioneered note-taking and summary automation that cut handle time by double digits. She prioritizes creating supportive, learning-focused cultures where clear communication, experimentation, and work-life balance enable sustained performance. Comfortable at the intersection of product, design, and data, she routinely turns user research into pragmatic technical roadmaps and operational metrics. Based in Ottawa, she’s also interested in how AI and automation can responsibly augment product experiences rather than replace human judgment.
9 years of coding experience
9 years of employment as a software developer
Master in Electronic Business Technologies, Master in Electronic Business Technologies at University of OttawaAdministration and Systems Engineering, Systems Engineering, Administration and Systems Engineering, Systems Engineering at Universidad Autónoma de Nuevo León
English, Spanish, French
Github Skills (11)
figma-plugin10
typescript10
design-tokens10
component-library10
vscode-extension10
react10
shopify10
bcs3
rails1
ruby-on-rails1
ruby1
Programming languages (2)
Github contributions (5)
nat-king/2401-enhanced
Jan 2018 - Jun 2019
Contributions:12 PRs, 9 pushes, 13 branches in 1 year 5 months
nat-king/magic-pantry
Feb 2021 - Feb 2021
Contributions:14 pushes in 1 day
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