Summary
Natalia Rosales is an operations leader with nine years of cross-functional experience in customer success, support, and supply chain management, currently serving as Director of Operations at KNS Industrial Supply. A University of San Diego BBA graduate with a supply chain minor, she blends people-first leadership with process optimization to drive transparency and efficiency in real estate software and industrial operations. At Juniper Square she piloted initiatives that reduced training burden and self-service requests, built internal subject-matter programs, and earned recognition for building customer trust. Comfortable both on the front lines answering complex product questions and behind the scenes streamlining workflows, she excels at turning customer feedback into product and documentation improvements. Known for empathetic coaching and cross-functional collaboration, Natalia repeatedly shortens resolve times and scales team capability. Outside work she brings a knack for spotting small documentation gaps that yield outsized operational gains.
9 years of coding experience
2 years of employment as a software developer
Bachelor of Business Administration - BBA Logistics Materials and Supply Chain Management, Bachelor of Business Administration - BBA Logistics Materials and Supply Chain Management at University of San Diego