Natalie Wolf is a GTM and customer success leader with nearly two decades of experience scaling post-sale organizations and driving enterprise outcomes across SaaS and services. Currently Chief Customer Officer at People.ai and in GTM leadership at Anthropic, she has repeatedly built Customer Success from scratch and scaled it through hypergrowth—helping Anaplan grow from $20M to $340M+ ARR and delivering 95% GRR and 175% NRR at Celonis. She combines strategy with hands-on execution, designing playbooks, operations, and VoC programs that translate into measurable retention, adoption, and revenue impact. A former Deloitte and Accenture consultant, she brings deep experience in large finance transformations and operational rigor to customer-facing functions. Known for thriving in complexity and competing priorities, she also invests in culture and people development, evidenced by strong employee engagement scores and gender-focused initiatives she co-founded.
9 years of coding experience
11 years of employment as a software developer
Florida Investigator CC Intern Pre-Licensing Course, 99%, Florida Investigator CC Intern Pre-Licensing Course, 99% at National Investigative Training Academy, Inc.
International Baccalaureate Diploma & High School Diploma, International Baccalaureate Diploma & High School Diploma at Eastside High School
Bachelor’s Degree, Criminal Justice, Bachelor’s Degree, Criminal Justice at University of Central Florida
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Natalie Wolf - Chief Customer Officer at Innovius Capital