Nataliya Pavlova
Tier 1 Support Team Lead at Coro
London, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolNataliya Pavlova is a results-driven Customer Support and Technical Operations leader with over 15 years in support roles and 8 years of hands-on experience advancing technical support teams at enterprise tech companies. Currently a Tier 1 Support Team Lead at Coro, she has a strong track record at Zendesk, Globality, and Bloomberg where she owned API and networking escalations, led support enablement and knowledge-base initiatives, and acted as technical account lead for Fortune 500 clients. Nataliya excels at simplifying processes, driving adoption across business units, and partnering with product and engineering to close the loop on bug fixes and product improvements, consistently improving CSAT/NPS. Fluent in coordinating cross-functional projects—from Salesforce workflow automation to major server upgrades—she combines frontline customer empathy with deep protocol-level troubleshooting (SMTP, APIs, SQL). Based in London and reachable via Telegram @nexynp, she brings practical leadership that scales support operations while mentoring and recruiting talent.
8 years of coding experience
5 years of employment as a software developer
Bachelor's degree, Bachelor's degree at City University of New York-Brooklyn CollegeAssociates Degree, Mental Health, Associates Degree, Mental Health at Kingsborough Community College
English, Russian
Github Skills (4)
php3
async2
reactphp2
clickhouse1
Programming languages (2)
Github contributions (5)
NataliyaPavlova/Telegram_bot
Aug 2018 - Feb 2019
yelling and cursing Captain Wolf Larsen bot
Contributions:6 PRs, 80 pushes, 4 branches in 6 months
botwolf
NataliyaPavlova/Async_Architecture_touch_dev
Jul 2023 - Aug 2023
Study project with tough-dev.school: Distributed Async Architecture
Contributions:7 PRs, 20 pushes, 5 branches in 28 days
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