Nathan Johnson
Customer Success Engineer at Foxglove
Tallahassee, Florida, United States
Summary
👤
Senior🎓
Top SchoolNathan Johnson is a Customer Success Engineer with 11 years of experience bridging technical support, GIS/web development, and player experience across startups and enterprise teams in the Bay Area. He built backend systems with Python/Django and PostgreSQL for environmental and mobile apps, then transitioned to hands-on technical support and customer success in robotics, AI, and industrial automation at OSARO and now Foxglove. Comfortable liaising between engineering, product, and customers, he combines debugging and ticketing rigor (JIRA/Helpshift) with a user-centered approach that improves first-contact resolution. Fluent in Mandarin with graduate study in Chinese linguistics, he brings cross-cultural communication and international trade experience to global customer engagements. Notably, his background spans both data-driven geospatial engineering and high-volume consumer support, giving him a rare blend of backend technical chops and operational empathy.
11 years of coding experience
12 years of employment as a software developer
Bachelor of Arts (B.A.), Chinese Language and Culture (Mandarin), Bachelor of Arts (B.A.), Chinese Language and Culture (Mandarin) at Florida State UniversityMasters, Chinese Linguistics, Masters, Chinese Linguistics at Tianjin Foreign Studies University
Chinese, Russian, Dutch, English
Github Skills (5)
spatial-data6
python2
resource-manager1
gis1
imap1
Programming languages (2)
Github contributions (5)
mrchocoborider/react-tetris
Sep 2019 - Sep 2022
Contributions:26 PRs, 43 pushes, 18 branches in 3 years 1 month
mrchocoborider/py4e
May 2019 - May 2019
Notes and exercises from the book python for everyone by Dr. Charles R. Severance
Contributions:23 commits, 18 PRs, 13 pushes in 13 days
python
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