Nathan Parker
Senior Technical Support Engineer at Twilio Inc.
Denver Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolNathan Parker is a Senior Technical Support Engineer with eight years of experience helping customers solve complex issues across law office and high-growth startup environments, currently supporting Twilio/SendGrid products from the Denver area. He combines deep frontline CRM skills—handling high call volumes and escalations—with hands-on product testing, QA, and occasional scripting experience from his time at Smart Toy/Ubooly. Comfortable working independently or as part of a team, he’s known for an upbeat, customer-first approach that keeps technical troubleshooting personable and effective. A summa cum laude A.A. graduate who participated in the Disney Accelerator (Techstars), he brings both operational discipline from legal work and product-minded empathy from startups to bridge support, QA, and product feedback loops.
8 years of coding experience
Disney Accelerator (Techstars) 2014Associate of Arts (A.A.), 3.9 GPA (Summa Cum Laude), Associate of Arts (A.A.), 3.9 GPA (Summa Cum Laude) at Seminole State College of FloridaValencia CollegeHomeschooled
English, Spanish
Github Skills (9)
markdown10
sendgrid10
travis-ci10
algolia10
static-site10
gatsby10
react10
documentation10
twilio10
Programming languages (2)
Github contributions (2)
tparkersendgrid/docs
Aug 2017 - May 2020
The code generating SendGrid's documentation. Please feel free to make pull requests, if there's anything you feel we could do better!
Contributions:18 pushes in 2 years 9 months
pull-requestssendgrid-smarkdownsendgrid
sendgrid/docs
Apr 2018 - May 2020
Repository of Twilio SendGrid's product documentation.
Contributions:12 commits, 11 PRs, 8 comments in 2 years 1 month
gatsbyreactstatic-sitetwiliouiux
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.