Summary
Nathan R is a pragmatic Desktop Engineer with a decade of hands-on IT support experience across healthcare, education, and enterprise environments in the Minneapolis–St. Paul area. He has repeatedly improved endpoint reliability and security—deploying Windows 11, managing AD/Azure AD accounts, and streamlining imaging and updates—while reducing downtime through efficient ticketing and on-site support. Certified with CompTIA A+ and experienced with ServiceNow, he blends technical troubleshooting with clear end-user training to keep teams productive. His background includes both contractor agility and in-house continuity, from campus support at the University of Minnesota to desktop refresh projects for large clients. Colleagues rely on him for steady, methodical problem-solving and a knack for translating technical fixes into smoother user workflows.
9 years of coding experience
Comptia A+ Information Technology, Comptia A+ Information Technology at Summit Academy OIC