Senior Customer Support Engineer at OneStream Software
Logan, Utah, United States
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Summary
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Rockstar
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Top School
Nathan Spencer is a Senior Customer Support Engineer with nine years of hands-on experience resolving time-sensitive technical issues for commercial and government customers, specializing in cloud-hosted financial management systems on Azure. He combines deep troubleshooting skills across databases, SSRS reporting, networking, SSO and application administration with a talent for mentoring peers and improving support processes. A Utah State graduate with a dual business and MIS background, Nathan pairs customer-first communication with practical engineering—regularly collaborating with development teams on bug fixes, upgrades, and migrations. Outside work he contributes to the popular Home Assistant open-source project, adding device-level integrations for Litter-Robot and Feeder-Robot that handle firmware updates and device-specific features, reflecting his knack for unifying siloed systems through interoperable automation.
9 years of coding experience
5 years of employment as a software developer
Bachelor’s Degree, Business Administration and Management Information Systems (Dual Major), 3.78 GPA, Bachelor’s Degree, Business Administration and Management Information Systems (Dual Major), 3.78 GPA at Utah State University - Jon M. Huntsman School of Business
:house_with_garden: Open source home automation that puts local control and privacy first.
Role in this project:
Back-end Developer
Contributions:144 reviews, 67 commits, 95 PRs in 1 year 11 months
Contributions summary:Nathan primarily contributed to the `home-assistant/core` repository by adding support for the Litter-Robot 4, Feeder-Robot, and their related features. These contributions involved modifying existing components and creating new ones, including sensors, switches, and buttons. The work included the implementation of features for managing sleep mode, panel lockouts, and other device-specific functionalities. Furthermore, they introduced support for handling firmware updates and pet data.
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Nathan Spencer - Senior Customer Support Engineer at OneStream Software