Neal Kaplan
Manager, Cloud Information Experience
San Francisco Bay Area United States
Summary
🤩
Rockstar🎓
Top SchoolNeal Kaplan is a seasoned content and information experience leader with 9+ years in senior management roles and more than two decades building documentation, self-service portals, and UX copy for enterprise software. As Manager of Cloud Information Experience at Google, he designs scalable, metrics-driven user assistance that aligns product narrative, UI text, and customer-facing voice across organizations. He has repeatedly launched docs-as-code and knowledge-center initiatives (from Zuora to Splunk and Exabeam), improving discoverability and reducing support load through thoughtful information architecture. Neal blends hands-on content creation—tutorials, API references, videos—and cross-functional coaching to elevate teams and drive product clarity. He is as comfortable measuring support KPIs as he is refining error messages and tooltips to shape user behavior. Based in the Bay Area and trained at UC Berkeley, he brings a rare mix of editorial craft, technical rigor, and product partnership to complex cloud and analytics platforms.
9 years of coding experience
9 years of employment as a software developer
BA, BA at University of California, Berkeley
Github Skills (3)
sphinx-doc9
sphinx9
documentation8
Programming languages (1)
Github contributions (3)
nbkaplan/www
Jan 2017 - May 2018
Contributions:2 pushes in 1 year 4 months
nbkaplan/write-the-docs
Oct 2016 - Oct 2016
Contributions:6 PRs, 3 pushes, 6 branches in 1 day
workshop
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