Neil Dsouza
Embedded Escalation Engineer
Palo Alto, California, India
Summary
👤
Senior🎓
Top SchoolNeil Dsouza is an Embedded Escalation Engineer at Microsoft with 14 years of hands-on experience across Azure, open-source RDBMS (MySQL, MariaDB, PostgreSQL), Windows deployment, high availability and virtualization. He combines deep incident and escalation management skills with product growth experience from his time as a Senior Product Manager for Azure Database for MySQL, making him equally comfortable restoring critical production services and shaping product readiness. Based in Palo Alto but rooted in Microsoft’s Bengaluru engineering culture, he has a strong track record of cross-team collaboration with engineering, support, and field teams to drive customer-focused solutions. Neil is known for turning high-pressure crises into repeatable playbooks, mentoring new engineers, and creating public/internal guidance to reduce future incidents. His background in mechanical engineering and long tenure at Microsoft underpin a pragmatic, systems-oriented approach to troubleshooting complex infra and database problems. Outside the usual resume points, he’s received multiple internal ACE and Peak Performer awards, reflecting consistent operational impact and leadership in support.
14 years of coding experience
17 years of employment as a software developer
Pre-University Certificate, Physics, Mathematics, Chemistry, Biology, Languages: English, Kannada, 11-12, Pre-University Certificate, Physics, Mathematics, Chemistry, Biology, Languages: English, Kannada, 11-12 at Sacred-Heart Pre-University College, Shimoga, Karnataka, ShimogaBachelor of Engineering - BE, Mechanical Engineering, Bachelor of Engineering - BE, Mechanical Engineering at Bangalore Institute Of TechnologyPrimary and Higher Primary School, Mathematics, Science, Social Science, Languages: English, Kannada, Hindi, 1-7, Primary and Higher Primary School, Mathematics, Science, Social Science, Languages: English, Kannada, Hindi, 1-7 at Roman Catholic School, ShimogaSSLC, Science, 8-10, SSLC, Science, 8-10 at Sacred Heart High School, Shimoga
English, Hindi, Kannada, Konkani
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (200)
python10
docker-desktop10
ruby10
almond10
automation10
ssh10
large-files10
ansible10
versioning10
genie10
esdoc10
rails10
voice-assistant10
yard10
macos10
Programming languages (13)
Github contributions (5)
nrser/homebrew-versions
Feb 2017 - Feb 2022
Contributions:12 pushes, 1 branch in 5 years
nrser/ansible-nrser.nodenv
Feb 2016 - Aug 2018
Contributions:2 releases, 1 PR, 12 pushes in 2 years 6 months
ansibleroleansible-rolenodenv
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