Summary
Neil Kloot is a results-driven Program Manager based in Melbourne with 8 years of focused experience leading large-scale retail technology transformations. At JB Hi‑Fi he led replacement of legacy POS across Australia and NZ supporting $5B+ in annual transactions, introduced mobile payments that generated $75M in two months, and built a rebates platform processing $1.25B in annual profit while cutting manual claims work by 80%. He combines strong delivery and technical-business acumen—partnering with payments, fraud, CX, and AI vendors—to turn complex integration challenges into measurable commercial outcomes. Neil’s background spans consulting, solution development and international education roles, which gives him a rare mix of stakeholder empathy, training capability and systems thinking. He holds certifications from Microsoft, APM/PRINCE2 and leadership programs at JB Hi‑Fi, and is known for creating durable team cultures as well as durable systems.
8 years of coding experience
9 years of employment as a software developer
Strengths for Leaders, Strengths for Leaders at JB Hi-Fi
Azure fundamentals, Azure, Azure fundamentals, Azure at Microsoft
Certificate, Google Apps for Education IQ, Certificate, Google Apps for Education IQ at Google
PRINCE2 Foundation & Practitioner, Project Management, PRINCE2 Foundation & Practitioner, Project Management at APM Group
Masters, Professional Education and Training, Masters, Professional Education and Training at Deakin University
Ethical Recruitment, Ethical Recruitment at ACET
Bachelor of Arts, Politics and IT, Bachelor of Arts, Politics and IT at Swinburne University of Technology
Vietnamese