Summary
Neli Kondova is a Developer Support Engineer with a decade of experience bridging software development and customer-facing technical support, currently helping Progress users since 2017. She transitioned from hands-on software development at Clean Code Factory to a specialist role that blends troubleshooting, product expertise, and developer outreach. Her background includes a long tenure in procurement and operations, giving her a pragmatic, process-oriented approach to solving complex issues. Educated in finance and public administration and trained at Software University, she brings cross-disciplinary thinking to technical problems and stakeholder communication. Based in Bulgaria, Neli is adept at translating developer needs into actionable product feedback and improving developer experience through clear, empathetic support.
10 years of coding experience
1 year of employment as a software developer
Bachelor's degree, Public Administration, Bachelor's degree, Public Administration at Technical University of Sofia
Master's degree, Finance, General, Master's degree, Finance, General at University of National and World Economy
Software University (softuni.bg)