Nelson Mercado
Manager, Technical Solutions Field Enablement at Datadog
Old Bridge, New Jersey, United States
Summary
🤩
Rockstar🎓
Top SchoolNelson Mercado is a seasoned technical leader with a decade of experience blending frontline customer support and engineering enablement, currently managing Technical Solutions Field Enablement at Datadog. He progressed from hands-on roles at Apple—where he led Genius Bar operations, ran cross-functional projects, and delivered a containerized Flask app during an SDET rotation—to technical support engineering at Datadog, demonstrating both operational rigor and software delivery skills. Nelson excels at converting customer-facing insights into scalable processes and training programs that reduce wait times and improve technical outcomes. Known for meticulous attention to detail and strong interpersonal instincts, he thrives in fast-paced environments that demand multitasking and clear stakeholder communication. Based in Old Bridge, NJ, he pairs a practical troubleshooting mindset with experience in networking, macOS/Windows support, and cloud-native deployment.
10 years of coding experience
4 years of employment as a software developer
Diploma with Honors Audio Recording & Production, Diploma with Honors Audio Recording & Production at Institute of Audio ResearchOld Bridge High School
Github Skills (9)
home-assistant10
jekyll10
documentation10
hugo9
datadog9
automation8
python8
dd7
integrations6
Programming languages (3)
Github contributions (5)
NeLLyMerC/Home-Assistant
Feb 2017 - Oct 2018
Contributions:11 pushes, 3 branches in 1 year 8 months
NeLLyMerC/home-assistant.github.io
Mar 2017 - Dec 2017
Contributions:4 pushes in 9 months
jekyll-projectblueassistanthome-assistantjekyll
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