Nestor Koplin
Technical Support Team Lead at Zyte
Offenbach am Main, Hesse, Germany
Summary
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Rockstar🎓
Top SchoolNestor Koplin is a Technical Support Team Lead based in Offenbach am Main with a decade of experience in customer-facing technical roles, currently leading support at Zyte (formerly Scrapinghub). He progressed from Support Engineer to team lead since 2015, combining deep product knowledge of web data tools with people management and incident resolution skills. His background in automotive engineering (BEng, Automotive Design, University of Huddersfield) gives him a methodical, systems-oriented approach to troubleshooting and process improvement. Prior roles in automotive service advisory at Volkswagen and Mitsui sharpened his client communication and service delivery instincts. Nestor is skilled at translating complex technical issues into clear operational steps and building repeatable support workflows that scale. He brings a blend of engineering rigor and hands-on customer empathy that helps teams reduce time-to-resolution and improve product adoption.
11 years of coding experience
Bachelor of Engineering (BEng), Automotive Design, Bachelor of Engineering (BEng), Automotive Design at The University of Huddersfield
English, Spanish, German
Github Skills (3)
scrapinghub9
scrapy8
command-line3
Programming languages (1)
Github contributions (4)
scrapinghub/doc.scrapinghub.com
Aug 2015 - Jun 2019
Scrapinghub Documentation
Contributions:14 PRs, 8 pushes, 9 branches in 3 years 10 months
scrapinghub
nestortoledo/shub
May 2016 - May 2016
Contributions:1 push, 1 branch in 1 day
scraperpythonscrapinghubcli
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