Neville Lee is a seasoned IT leader and ServiceNow platform specialist with over 20 years of experience delivering enterprise ITSM, architecture and program management across financial services, insurance and retail. Currently leading platform and product delivery at Western Alliance Bank, he blends hands-on ServiceNow, CMDB/AMDB engineering and AWS familiarity with portfolio-level governance, risk and budget management. Skilled in Agile delivery (stories, epics, sprint planning), TOGAF and multiple ITIL disciplines, Neville is known for translating strategic goals into practical roadmaps and repeatable operational processes. He has a long track record at major firms including American Express, Charles Schwab, Wells Fargo and PetSmart, and often acts as an architectural steward guiding SMEs and vendor partnerships. A practical technologist who began in software engineering and directory services, he brings both deep technical credibility and proven delivery rigor to complex, regulated environments.
Contributions:1 release, 12 PRs, 74 pushes in 4 months
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