Nicholas Imperius is a Mid-Market Solutions Engineer with nine years of hands-on IT and customer-facing experience, now focused on solving e-commerce issues at Noibu. He progressed from error reproduction specialist—where he inspected, tested, and resolved critical customer-impacting bugs—to a solutions role that bridges technical troubleshooting with product-facing implementation. With a Computer Software Engineering background from Lakehead University and early internships in ServiceNow and desktop support, he blends systems-level knowledge with practical support experience. Nicholas is comfortable translating complex technical problems into actionable fixes for non-technical stakeholders and has a track record of improving reliability for retail clients. Based in Thunder Bay, he brings a pragmatic, customer-first approach informed by years on the frontline at Best Buy Canada. Colleagues describe him as curious and steadily building software development skills while delivering measurable operational improvements.
9 years of coding experience
Bachelor of Engineering - BE, Computer Software Engineering, Bachelor of Engineering - BE, Computer Software Engineering at Lakehead University
Contributions:6 PRs, 21 pushes, 7 branches in 1 year 1 month
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