Nicholas Malcolm is a seasoned IT and solutions engineer from Akron, Ohio with 12 years of hands-on experience automating processes, migrating enterprise systems, and improving operational efficiency. At Signet Jewelers he led an Intune MDM migration that cut costs by 90% and implemented mobile selling solutions that multiplied sales bandwidth while automating workflows to reduce manual effort. He has a strong troubleshooting pedigree—resolving high-volume support queues with consistently high customer satisfaction—and has driven incident reporting and training initiatives that measurably reduced repeat issues. Comfortable bridging technical and business stakeholders, he combines practical network and endpoint security experience with a knack for scaling everyday operational tools. Notably, his career progression from frontline technician to solutions engineer reflects deep institutional knowledge and an inclination to solve problems by rethinking processes, not just patching symptoms.
12 years of coding experience
2 years of employment as a software developer
Diploma, Diploma at Cloverleaf Local School District
Diploma, Computer Science and Forensics, Diploma, Computer Science and Forensics at Medina County Career Center
Contributions:70 commits, 2 PRs, 84 pushes in 1 year 7 months
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