Nicholas X
Senior Manager, Service Desk And TIER III Systems, Data, And Voice Teams
Canada
Summary
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Senior🎓
Top SchoolNicholas X is a seasoned IT leader with over 20 years of hands-on technical and management experience and 11 years in senior leadership roles, currently heading Service Desk and Tier III Systems, Data, and Voice teams at Distributel. He excels at translating business requirements into resilient, scalable solutions—leading migrations to Office 365, enterprise VoIP rollouts, centralized device management, and IT governance programs across multi-site organizations. Known for building service desks and PMOs from the ground up, he pairs deep infrastructure know-how (AD, Exchange, ACD/IVR, firewalls) with process-driven improvements that boost uptime and support efficiency. His background spans telecom, healthcare audiology, manufacturing and finance, and he brings a rare combination of tactical incident management skills and strategic roadmapping. Always learning and sharing, Nicholas emphasizes measurable productivity gains through standardized policies and automation.
11 years of coding experience
21 years of employment as a software developer
Computer Programmer Diploma, Computer Programming, Data Structures & Algorithms, Computer Science, Computer Programmer Diploma, Computer Programming, Data Structures & Algorithms, Computer Science at Seneca College of Applied Arts and TechnologyComputer Programming Diploma, (Computer Systems and Design, Programming Languages, Data Structures), Computer Programming Diploma, (Computer Systems and Design, Programming Languages, Data Structures) at Stratford Career InstituteBusiness Management Diploma, (Business Management, Accouting, Business Law, Management Techniques), Business Management Diploma, (Business Management, Accouting, Business Law, Management Techniques) at ICSBSc.Hon, Computer Science, BSc.Hon, Computer Science at York University
English, French, Greek
Github Skills (5)
spring-boot8
apollo7
spring-cloud7
microservices7
configuration-management6
Programming languages (1)
Github contributions (3)
mishkamishka47/Perspectivus
Feb 2015 - Apr 2015
Contributions:64 commits, 51 pushes, 10 branches in 2 months
higerra/cse532
Nov 2015 - Nov 2015
Contributions:5 pushes in 4 days
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