Nick Gaston
Technical Support Engineering Lead - Americas at Smartly
New York, New York, United States
Summary
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Senior🎓
Top SchoolNick Gaston is a Technical Support Engineering Lead with eight years of experience building high-performing support teams and technical solutions across the Americas. At Smartly.io he tripled headcount for his distributed team, drove CSAT to industry-leading levels (including a flawless Cyber Week), and engineered process and tooling improvements that slashed escalations and cut resolution times by days. He combines hands-on scripting (Google Apps Script workarounds, Java plugins) with customer-facing technical ownership to secure renewals and reduce churn. Prior roles at Catchpoint and Sherwin-Williams highlight his strengths in monitoring, RUM analysis, in-platform content development, and cross-functional training. Based in New York with a BS in Computer Science and a knack for turning operational pain points into automated fixes, he’s as comfortable mentoring teams as he is debugging production issues.
8 years of coding experience
7 years of employment as a software developer
Bachelor of Science - BS, Computer Science with Mathematics Minor, Bachelor of Science - BS, Computer Science with Mathematics Minor at Cleveland State UniversityProgramming languages (1)
Github contributions (5)
nalexanderg/Bike-Lock-App
May 2019 - May 2019
Contributions:4 PRs, 1 push, 5 branches in 1 day
Steven-P-Collins/Bike-Lock
Mar 2019 - Apr 2019
Contributions:18 commits, 11 PRs, 13 pushes in 1 month
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