Nick Gomes
Tech Support Engineer at AstroNova® Product ID
Rhode Island, United States
Summary
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SeniorNick Gomes is a seasoned tech support engineer with over a decade of hands-on experience diagnosing and resolving hardware and software issues across enterprise and field environments. Based in Rhode Island, he has supported large-scale deployments and break-fix operations—from servicing 7,000+ CVS stores to providing label-printing solutions at AstroNova—while liaising with engineering teams to drive product improvements. Known for calm, patient customer interactions and repeat client referrals, he also trains new staff and manages license and RMA workflows. His background bridges desktop and network support, on-site field service, and remote server troubleshooting, giving him a practical end-to-end view of operational IT. Notably, he began in education IT as an intern, a formative experience that sharpened his communication skills with nontechnical users and informed his long-term focus on serviceability and usability.
10 years of coding experience
Stackoverflow
739reputation
64kreached
23answers
9questions
Github Skills (81)
flask10
data-analytics9
data-visualization9
athena9
python9
visualization9
react9
apache9
analytics9
databricks9
data-analysis9
davinci8
javascript8
data-driven8
redash8
Programming languages (4)
Github contributions (5)
NickStarlight/php-spdy
Jun 2022 - Jun 2022
Contributions:3 releases, 21 commits, 20 pushes in 6 days
NickStarlight/generalizer-parser
Jan 2022 - Jan 2022
Open-source raw genetic file parser
Contributions:11 PRs, 34 pushes, 5 branches in 7 days
geneticparser-generatorfile-parserparser
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