Nick Selesky
Junior Optimization Analyst
Oxford Charter Township, Michigan, United States
Summary
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Senior🎓
Top SchoolNick Selesky is a Junior Optimization Analyst and Zendesk administrator with 11 years of technology and client-facing experience, currently focused on scaling global support operations through automation, integrations, and data-driven workflows. At Cleverbridge he built a chatbot to reduce ticket volume, integrated Zendesk with writing assistants and Jira, and used the Zendesk API and Postman to surface actionable insights for troubleshooting and optimization. A self-taught full-stack developer who trained at General Assembly and maintains projects under Developer_Nick, he pairs front-end skills (HTML, CSS, JavaScript) with practical API work to extend Help Center functionality. His background in audio engineering and founding a freelance studio informs a detail-oriented, user-experience mindset and a talent for crafting polished support content. Based in Oxford Charter Township, MI, he’s passionate about efficient, maintainable support experiences and open to remote opportunities.
11 years of coding experience
Bachelor of Arts (B.A.), Audio Arts & Acoustics, Bachelor of Arts (B.A.), Audio Arts & Acoustics at Columbia College ChicagoGithub contributions (5)
developernick/developernick.github.io
Mar 2015 - Nov 2016
Contributions:62 commits, 52 pushes, 1 branch in 1 year 7 months
developernick/VisualizeIt
May 2015 - Jul 2015
Contributions:40 commits, 34 pushes, 1 branch in 1 month
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