Summary
Niclas Cedermalm is a Principal Platform Architect with 12+ years of experience designing CX, CMS and web solutions across enterprise and telecom domains, now advising customers on the Zendesk platform. He brings deep SDL Tridion expertise—earned through decade-long development, open-source contributions (E-Commerce Framework, form builders, campaign toolkits) and an SDL Tridion MVP award—to complex integration projects. Niclas has repeatedly delivered integrations with Salesforce, Hybris, Marketo, Dynamics and commerce/search platforms, and combines that with hands-on skills in Java, .NET Core, React and modern API patterns like REST and GraphQL. His background spans solutions architecture, sales-facing technical workshops and PoCs, plus consulting roles where he shaped agile delivery and platform strategy. Less obvious: he pairs enterprise-grade back-end engineering with a practitioner’s knack for UX-driven CX work, bridging service platform plumbing and customer-facing portals. Based in Ronneby, Sweden, he thrives on turning complex multi-system requirements into pragmatic, production-ready platforms.
12 years of coding experience