Niclas Hedström is an experienced IT management and cloud specialist with over a decade of hands-on experience delivering resilient, multi-vendor IT services across public and private sector clients. Currently an Application Specialist Tech & Cloud at Skatteverket, he combines ITIL v3 and PRINCE2 discipline with a strong track record in incident, problem and service delivery management from roles at Telia, Capgemini and HP. He excels at translating complex operational challenges into pragmatic process improvements—whether leading major migrations, orchestrating global migration teams, or tightening network and disaster-recovery practices. Known for holistic thinking and high quality standards, Niclas often works at the intersection of technical delivery and governance, bringing both implementation experience and vendor coordination skills. An early adopter of automation and standardization, he has repeatedly shortened project timelines by creating templates, checklists and repeatable processes that endure beyond individual initiatives.
10 years of coding experience
9 years of employment as a software developer
Kvalificerad Yrkeshögskoleexamen Business Developer IT-solutions, Kvalificerad Yrkeshögskoleexamen Business Developer IT-solutions at Påhlmans Handelsinstitut
El-Teleteknisk linje Electrician, El-Teleteknisk linje Electrician at Lötskolans Gymnasium
IT/Network Technician, IT/Network Technician at Vilär AB
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