Nicola Mustone
Customer Support Team Lead at Automattic
Romania
Summary
🤩
Rockstar🎓
Top SchoolNicola Mustone is a customer support leader and hands-on web developer with 12 years of experience blending technical delivery and people management. Currently leading support teams at Automattic, he scaled processes, coached engineers through performance improvements, and personally handled complex escalations while maintaining Zendesk administration expertise cultivated over five years. His open-source contributions include feature work and security fixes for high-profile WooCommerce and Sensei LMS repositories, reflecting a strong back-end and WordPress/WooCommerce skillset. As founder of a small ecommerce and events venture, he pairs product, marketing, and technical ownership—running WordPress/WooCommerce sites and live community events. Comfortable shipping code and running support ops across time zones, he’s known for pragmatic, results-focused guides and clear interdepartmental communication.
12 years of coding experience
12 years of employment as a software developer
High School Degree, Economy and Programming, High School Degree, Economy and Programming at ITC&G Vittorio Emanuele III
Italian, English, Romanian
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (12)
html10
woocommerce10
css10
wordpress10
php10
storefront10
xss10
wordpress-plugin10
lms10
sc9
scs9
javascript8
Programming languages (6)
Github contributions (5)
Automattic/sensei
Dec 2014 - Oct 2016
Sensei LMS - Online Courses, Quizzes, & Learning
Role in this project:
Back-end Developer
Back-end DeveloperContributions:13 commits, 5 PRs, 5 pushes in 1 year 10 months
Contributions summary:Nicola primarily contributed to the back-end functionality of the Sensei LMS, addressing XSS vulnerabilities by implementing `wp_kses` to sanitize video embed code in lessons and courses. They modified code related to lesson and course metadata, including video embed code and lesson complexities. The user also made adjustments to the front-end output, specifically handling video embeds and correcting wording.
wordpressphpsenseisensei-lmsplugin
woocommerce/storefront
Nov 2014 - Jul 2016
Official theme for WooCommerce
Role in this project:Full-stack Developer
Full-stack DeveloperContributions:24 commits, 10 PRs, 4 pushes in 1 year 7 months
Contributions summary:Nicola contributed to the Storefront theme by implementing new features and fixing bugs related to the theme's functionality. Their work included adding new actions and filters, such as `storefront_after_footer` and `storefront_copyright_text`, to enhance the theme's customization options. The user also addressed issues with WooCommerce integration, specifically fixing problems related to Smart Coupons. Further contributions involved code optimizations and refactoring of template files.
cssautomatticphpwoocommercewordpress
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.