Nicola Yap
Technical Writer at Google
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolNicola Yap is a seasoned technical writer with over 20 years of experience designing and delivering documentation for complex enterprise products, currently shaping content at Google. She has a strong background in information architecture, localization, accessibility testing, and integrating large product libraries, developed through long tenures at IBM and earlier roles across networking and security vendors. Skilled at quickly learning technical domains, she streamlines authoring workflows, automates builds, and trains writers and SMEs, often stepping into leadership roles to improve team productivity and customer experience. Nicola has a track record of handling documentation during acquisitions and conversions, bringing pragmatic, unconventional solutions that boost usability. Based in Old Toronto, she blends academic training (MA, BA) with hands-on industry practice and a clear passion for enabling others. Colleagues describe her as collaborative, curious, and committed to doing the right thing for customers while maintaining healthy work/life balance.
14 years of coding experience
3 years of employment as a software developer
BA + Certificate, Honors BA in Translation/Psychology, Certificate in Technical and Professional Writing, BA + Certificate, Honors BA in Translation/Psychology, Certificate in Technical and Professional Writing at Glendon Campus of York University | Campus Glendon de l’Université YorkCertificate, Adult Education/Staff Training, Certificate, Adult Education/Staff Training at Seneca PolytechnicMA, Language and Professional Writing, MA, Language and Professional Writing at University of Waterloo
Github Skills (7)
foundation8
xml5
dita4
documentation4
xslt4
dita-ot3
ant2
Programming languages (3)
Github contributions (5)
nyap/best-practices-site
Nov 2021 - Nov 2021
Contributions:2 pushes, 1 branch in 2 days
cdfoundation/best-practices-site
Nov 2021 - Nov 2021
This is the source repository for https://bestpractices.cd.foundation
Contributions:3 commits, 1 PR, 1 comment in 2 days
bestpracticesfoundation
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