Service Delivery Manager at NSI IT Software & Services
Brussels Metropolitan Area Belgium
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Summary
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Senior
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Top School
Nicolas Meessen is a service delivery and solutions manager with 13 years of experience orchestrating IT operations, infrastructure rollouts and customer-facing support across Belgium. He has progressed from hands-on technical integrator and L2 helpdesk roles to leading teams and managing global IT contracts, incident escalation and KPI-driven service delivery. Known for bridging technical detail and customer expectations, he has led large-scale PC rollouts, implemented monitoring and backup processes, and improved contractual delivery between clients and vendors. Currently managing a team of five, he combines people leadership with practical expertise in VMware, Veeam and ITIL best practices. Colleagues appreciate his direct client engagement and knack for turning operational metrics into actionable improvements. He also holds sales and project management certifications, reflecting a rare mix of technical, delivery and commercial insight.
13 years of coding experience
10 years of employment as a software developer
2021 Sales Foundation Certification, 2021 Sales Foundation Certification at Papercut
Vmtsp, Vmtsp at Veeam
CESS, CESS at Sacré Coeur de Waterloo
Vstp foundation, Vstp foundation at Vmware
Project management et gestion d’équipe (AddVanceo)
Contributions:3 releases, 21 commits, 4 PRs in 3 months
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Nicolas Meessen - Service Delivery Manager at NSI IT Software & Services