Nicolas Roberts

Customer Experience Director at Pomelo

Buenos Aires, Autonomous City of Buenos Aires, Argentina
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Summary

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Nicolas Roberts is a seasoned customer experience and integrations leader with 11 years in payments and platform integration, currently serving as Customer Experience Director at Pomelo in Buenos Aires. He has deep expertise building and scaling merchant integration teams and developer-facing tooling from his long tenure at Mercado Pago/Mercado Libre, where he led major integrations including PayPal and Google Play/Ads in Brazil. Nicolas blends technical software engineering roots (Software Engineer and Dev lead early in his career) with strategic product and project management, making him effective as the liaison between business, product and engineering. He holds an engineering degree and a postgraduate management program, and also completed a Magister in Marketing, reflecting a rare mix of technical, commercial and leadership skills. Beyond obvious leadership, he has a track record of creating platform plugins and integration frameworks that improved payment performance and merchant onboarding across Latin America. Colleagues would describe him as a pragmatic operator who turns complex integration requirements into reliable, scalable production solutions.
code11 years of coding experience
job22 years of employment as a software developer
bookPrograma de Formacion en Management, Organizational Leadership, Aprobado, Programa de Formacion en Management, Organizational Leadership, Aprobado at Universidad de San Andrés
bookMagister, Marketing, This work had recommendation of the Jury, Magister, Marketing, This work had recommendation of the Jury at Universidad Nacional del Centro de la Provincia de Buenos Aires
languagesEnglish, Portuguese, French, Spanish
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Github Skills (8)

pix10
adyen9
paypal9
mercadopago9
checkout9
square8
cart6
magento5

Github contributions (5)

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Contributions:3 pushes in 1 day
mercadopago/cart-magento

Feb 2016 - Aug 2020

Mercado Pago's Official Magento 1 Plugin
Contributions:2 commits, 3 PRs in 4 years 7 months
magento2-modulemagento2mercadopagoadyencheckout
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Nicolas Roberts - Customer Experience Director at Pomelo