Summary
Nicolás Roman is an infrastructure leader with over 18 years of experience building and operating call center platforms and enterprise IT environments across Chile. He has grown from teleoperator to head of technology, leading teams to deploy scalable contact center solutions, data center upgrades, perimeter security and high-availability telecom links supporting hundreds of concurrent agents. In recent years he has focused on infrastructure leadership and database migrations—moving production workloads from MS SQL Server to PostgreSQL—while implementing SQL mirroring/replication, automation, monitoring and Git-driven patch processes. Comfortable across support tiers, networking, telephony platforms (Aspect, Elastix) and custom CRM/reporting stacks, he combines hands-on technical depth with process documentation and policy ownership. Colleagues would note his knack for translating operational pain points into pragmatic, auditable improvements that preserve service continuity during large migrations.
7 years of coding experience
Ingeniero de Ejecucion en Informatica, Informatica, Base de datos, Programacion, Ingeniero de Ejecucion en Informatica, Informatica, Base de datos, Programacion at Instituto Profesional La Araucana
Tecnico en Cloud Administration, Computer Technology/Computer Systems Technology, Tecnico en Cloud Administration, Computer Technology/Computer Systems Technology at Instituto Profesional IPP
English